Standard support gets you a ticket number. Gold gets you the person who actually knows your M495's config when something breaks at 4:47pm on a Friday.
If your Firebox M495 is on Standard and you've been bitten by slow escalation, or you're upgrading from a lower tier, this 1-year Gold Support renewal/upgrade moves you into WatchGuard's higher support channel for the next 12 months. Same appliance. Faster answers when it matters.
RRP $4,819 AUD. Digital licence against your existing M495 serial. No hardware change, no downtime
| brand | WatchGuard |
| device_model | Firebox M495 |
| product_type | Support Renewal/Upgrade |
| support_tier | Gold |
| term | 1 Year |
| category | Network – Security UTM |
| subcategory | Subscriptions & Licensing |
| delivery_method | Digital licence |
| rrp_aud | 4819 |
