Your MeetingBar A30 is up, the room looks great, and everyone's happy. Then it's a Tuesday, the camera stops tracking, and you're on hold with a ticket number that goes nowhere.
Yealink Partner PrimeCare for the MeetingBar A30 (2-year term) puts a real escalation path in front of you. Priority support during business hours with actual escalation – not a chatbot loop. If hardware fails, you get advanced replacement with next-business-day shipping, so the room isn't dark for two weeks.
You also get the YMCS-Room-Professional package, ongoing software updates, and access to Yealink's online support centre. The default 2-year hardware warranty on Yealink MS Video products is covered under this plan, and the total hardware warranty period can extend up to 5 years across the product life.
Note: only applies to MVC bundles with MCore Pro PC (C3/C4/C5 kits) or BYOD rooms with UVC34/UVC40/S40/UVC84/UVC86/AV-Hub. Covers serial-numbered products and accessories – cables, batteries, and mounting kits are out of scope
| 0 | Priority support with escalation (business hours) |
| 1 | Hardware advanced replacement (next business day shipping) |
| 2 | Hardware warranty service |
| 3 | YMCS-Room-Professional package |
| 4 | Software updates |
| 5 | Yealink Online Support Centre access |
| brand | Yealink |
| service_type | Partner PrimeCare |
| duration | 2 years |
| applicable_product | MeetingBar A30 |
| warranty_note | Default 2-year hardware warranty included; total hardware warranty cannot exceed 5 years |
| applicability | MVC bundles with MCore Pro PC (C3/C4/C5) or BYOD rooms with UVC34/UVC40/S40/UVC84/UVC86/AV-Hub |
| exclusions | Consumables (cables, batteries, mounting kits) not covered |
