You've got a small room set up with a Yealink MVC or ZVC and you're tired of praying it doesn't fail before the Monday board meeting. This three-year PrimeCare plan takes that worry off your plate. Priority support with escalation during business hours. When hardware lets go, advanced replacement lands next business day. Software updates roll in without you filing a ticket. The YMCS-Room-Professional package keeps your room config stable. Covers serial-numbered units only – cables, batteries and mounting kits are out of scope. Yealink MS Video products ship with a default 2-year hardware warranty; PrimeCare extends the service window while active, capped at 5 years total. MVC SKUs apply to bundles with MCore Pro PC (C3/C4/C5 Kits). BYOD Room coverage fits rooms running UVC34, UVC40, S40, UVC84, UVC86 or AV-Hub
| brand | Yealink |
| service_type | PrimeCare – Small Room Video |
| duration_years | 3 |
| applicable_models | MVC320, MVC340, MVC400, MVC S40, ZVC400 |
| includes_priority_support | 1 |
| includes_hardware_replacement | 1 |
| replacement_shipping | Next business day |
| includes_software_updates | 1 |
| includes_ymcs_room_professional | 1 |
| default_hardware_warranty | 2 years (Yealink MS Video) |
| max_total_warranty_years | 5 |
| mvc_requirement | MVC bundles with MCore Pro PC (C3/C4/C5 Kits) |
| byod_room_models | UVC34, UVC40, S40, UVC84, UVC86, AV-Hub |
| coverage_note | Serial-numbered products and accessories only; consumables excluded |
