Five years. One plan. No more 'is this still under warranty?' phone calls every time the camera stutters or the mic drops out. This is the full PrimeCare window for your small room video setup. Priority support with escalation during business hours. Hardware advanced replacement lands next business day. Software updates and the YMCS-Room-Professional package keep everything current. Covers serial-numbered MVC320, MVC340, MVC400, MVC S40 or ZVC400 units. Cables, batteries and mounting kits are not in scope. Yealink MS Video products include a default 2-year hardware warranty; PrimeCare extends the service window while active, capped at 5 years total – this plan hits that ceiling. MVC SKUs apply to bundles with MCore Pro PC (C3/C4/C5 Kits). BYOD Room coverage fits rooms running UVC34, UVC40, S40, UVC84, UVC86 or AV-Hub
| brand | Yealink |
| service_type | PrimeCare – Small Room Video |
| duration_years | 5 |
| applicable_models | MVC320, MVC340, MVC400, MVC S40, ZVC400 |
| includes_priority_support | 1 |
| includes_hardware_replacement | 1 |
| replacement_shipping | Next business day |
| includes_software_updates | 1 |
| includes_ymcs_room_professional | 1 |
| default_hardware_warranty | 2 years (Yealink MS Video) |
| max_total_warranty_years | 5 |
| mvc_requirement | MVC bundles with MCore Pro PC (C3/C4/C5 Kits) |
| byod_room_models | UVC34, UVC40, S40, UVC84, UVC86, AV-Hub |
| coverage_note | Serial-numbered products and accessories only; consumables excluded |
